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Drain & Sewage Pumping System Services Ltd

10 - Nov - 2011

Professional and Friendly

24/7/365 Callout


Rapid Responce True 24 Hour Breakdown Attendance: 

We are proud to specialise in a true 24/7/365 Rapid Response Emergency Service, of Submersible Sewage and Drainage Pump Stations, Sewage Treatment Plants, and Basement type Sump Pumps, for both Domestic and Commercial Industrial systems.

Over the 2011 period, Customers  requesting immediate daytime/out of hours attendance that had contacted direct to our OFFICE 08450 623 456 (within office hours), or DIRECT to our 24/7/365  CALLOUT ENGINEERs mobile 0790 8585 612, over 84% of breakdown calls were attended within 4 hours, 72% of which were attended within 2 1/2 hours. 

Our Emergency/Service Vans carry most items that in our experience are prone to failure, that cause system malfunction. These items include a various supply of Submersible Sewage, Drainage Pumps, and general Control Panel items/Float Switches, as part of our Regular Van Stock. This on-board stock allows us to assist reduction of system downtime, often in most cases, not requiring a second return attendance, thus also keeping labour charges to a minimum as well.

Fault diagnosis of Submersible Sewage or Drainage Pump Systems and Sewage Treatment Plant Servicing, with Control Panel and associated tank internal Pipe Work and Valves, are usually diagnosed within a 1 hour period from attending site, and most problems are completed within 1/2 hour following diagnosis, so we are able to offer a PRE-SET CHARGE, to include attending site location, to include the first 1 hour (Single Pump) or 1 1/2 hour (Dual Pump Station/Treatment Plant) site labour.


Callout Charges:-

Callout attendance charges are keenly priced, initially based on the standard service charge for your design of system and location, plus an additional percentage, subject to time of callout request. This gives the customer peace of mind, to know an exact price for our attendance and initial set site time allowance, without worry of additional charges for variable traffic congestion, accidents or redirection. If however there is a more extensive work requirement following this time period, then additional labour would be charged respective, in only quarter hour intervals.

If your system has failed and you need to see how Quickly an Engineer/Assistant is able to attend site, please give us a call, and we will do our upmost to sort your problem ASAP, with a price that we would trust you find acceptable, for whatever works are required.



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